At Petlivate, we want your checkout experience to be simple, secure, and easy to understand.
This Payment Policy explains how payments are handled when you place an order through Petlivate.com.
Accepted Payment Methods
Petlivate accepts the payment methods available and displayed at checkout.
Supported card payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Visa Electron
Other payment methods may also be available depending on your location, device, browser, order details, and the payment services connected to our Shopify checkout.
The payment methods displayed at checkout are the applicable payment options available for your order at the time of purchase.
Payment Processing
Payments made through Petlivate.com are processed through the payment services available through our Shopify checkout.
When you place an order, your payment may be subject to authorization, verification, and security checks by the applicable payment provider, bank, or card issuer.
Payment information is processed through the applicable payment service used during checkout. The availability and processing of a particular payment method may depend on the payment services connected to our Shopify store.
When You Are Charged
Your payment may be authorized or charged when you complete your order, depending on the payment method and payment provider used.
Before you submit your order, checkout will show the applicable product prices, shipping charges, taxes, discounts, and total amount payable.
Order Confirmation
After successfully placing an order, you will generally receive an order confirmation by email using the contact information provided during checkout.
Your order confirmation may include:
- Order number
- Products purchased
- Order total
- Billing information
- Shipping information
- Relevant payment information
Receiving an order confirmation means that your order request has been received.
In some cases, an order may require additional payment or verification checks before fulfillment.
Payment Authorization and Failed Payments
A payment must be successfully authorized before your order can be processed.
A payment may fail because of:
- Incorrect payment information
- Insufficient available funds
- An expired card or payment credential
- Bank or card restrictions
- Payment-provider security checks
- Technical issues
- Other authorization or verification requirements
If your payment is declined, please verify your payment information and try again.
You may also contact your bank or payment provider for assistance.
Currency and Taxes
Prices on Petlivate.com are displayed in the currency shown on the website and checkout.
The final order total will be displayed before you complete your purchase.
Your bank or payment provider may apply currency-conversion fees, foreign transaction fees, or other charges depending on your payment method and location.
These fees are determined by your financial institution or payment provider and are not controlled by Petlivate.
Applicable taxes may be calculated during checkout based on your order, delivery destination, and applicable laws.
The final amount payable, including applicable taxes and shipping charges, will be shown before you submit your order.
Payment Security
Payment information submitted during checkout is handled through the payment services available through our Shopify checkout.
For your protection, Petlivate will never ask you to send your full card number, CVV or security code, password, or other sensitive payment credentials through email, social media, messaging apps, or contact forms.
Please enter payment information only through the official checkout on Petlivate.com.
Fraud Prevention and Order Verification
Orders may be subject to payment verification and fraud-prevention checks.
When reasonably necessary, Petlivate may review order information to help identify potentially unauthorized, suspicious, or fraudulent transactions.
If additional verification is required, we may contact you using the information provided with your order.
Petlivate may cancel an order when we reasonably believe that a transaction may be unauthorized, fraudulent, or otherwise unable to be verified.
If payment has already been collected for a cancelled order, any applicable refund will generally be issued to the original payment method.
Incorrect or Duplicate Charges
If you believe you have been charged incorrectly or more than once for the same order, please contact us as soon as possible.
Please provide:
- Order number
- Customer name
- Email address used for the order
- Relevant transaction details
- Description of the issue
For your security, please do not send your full card number or security code.
Order Cancellation and Payment Refunds
If an order is cancelled before fulfillment and payment has already been collected, any applicable refund will generally be issued to the original payment method.
For returns, refunds, damaged products, or other post-delivery issues, please refer to our Return & Refund Policy.
Once a refund has been issued, your bank or payment provider may require additional time before the funds become available in your account.
Third-Party Payment Services
Payment services available through our Shopify checkout may be provided or processed by third-party payment providers.
These providers may have their own terms, privacy policies, security procedures, and processing requirements.
When you use a third-party payment service, your payment information may be processed according to that provider’s applicable policies.
Changes to Payment Methods
Petlivate may add, remove, or modify available payment methods from time to time.
The payment methods displayed at checkout represent the payment options currently available for your order.
Payment Security Notice
For your protection, please be cautious of anyone claiming to represent Petlivate who asks you to make a payment outside the official checkout or requests sensitive payment information.
Petlivate does not ask customers to send payment-card details through email, social media, messaging apps, or other unofficial channels.
Contact Us
If you have questions about a payment, charge, order, or payment-related issue, please contact us:
Petlivate
Email: support@petlivate.com
Phone: +1 650-442-5976
Address: 8375 Sultana Ave, Fontana, CA 92335, United States
We are committed to providing a simple, secure, and transparent payment experience for every Petlivate customer.