Shipping Policy

At Petlivate, we want you to know what to expect from the moment you place an order until it arrives at your door.

This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking, address changes, delivery issues, and other important shipping information.

Shipping at a Glance

Shipping Destination: United States
Standard Shipping Fee: $4.99 per order
Order Processing Time: 1–3 business days
Estimated Transit Time: 7–12 business days
Estimated Total Delivery Time: 8–15 business days
Tracking: Provided when available
Delivery Estimates: Estimated and not guaranteed

Shipping times may vary depending on the product, destination, carrier, weather, holidays, order volume, and other circumstances outside our reasonable control.

Where We Ship

Petlivate currently ships eligible products to addresses within the United States.

Shipping availability may vary by product and destination. If a product has specific shipping restrictions or delivery conditions, the applicable information will be shown on the product page or during checkout.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are generally Monday through Friday, excluding applicable U.S. holidays.

Orders placed on weekends or holidays generally begin processing on the next business day.

During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer than the standard estimate.

Delivery Time

After an order has been processed and shipped, standard transit time is generally 7–12 business days.

Based on our current processing and transit estimates, the expected total delivery time is approximately 8–15 business days from the date your order is placed.

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may be affected by:

Carrier delays
Severe weather or natural events
Holidays
Transportation or logistics disruptions
High shipping volume
Destination-related delays
Incorrect or incomplete shipping information
Other circumstances outside our reasonable control

Shipping Cost

Our standard shipping fee is $4.99 per order for eligible shipments within the United States.

The applicable shipping charge will be clearly displayed during checkout before you complete your purchase.

The shipping amount displayed at checkout is the amount applicable to your order at the time of purchase.

Order Tracking

When tracking information is available, we will provide it through your order or shipping confirmation.

Tracking information is normally sent to the email address associated with your order.

Please allow some time for tracking information to become active after your order has shipped and the carrier has received and scanned the package.

Carrier tracking systems may not update immediately.

If your tracking information has not updated for an extended period or you believe there may be a delivery issue, please contact us with your order number and tracking information.

Shipping Address and Address Changes

Please make sure your shipping information is complete and accurate before placing your order, including:

Full name
Street address
Apartment, unit, or suite number, if applicable
City
State
ZIP code

If you entered an incorrect shipping address or need to make a change, please contact us as soon as possible at:

support@petlivate.com

We will make reasonable efforts to update your shipping information before your order is processed or shipped.

Once processing or shipment has begun, an address change may no longer be possible.

If the package has already shipped, please contact us and we will review the available options where reasonably possible.

Petlivate is not responsible for additional costs, delays, or delivery problems caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

Shipping Delays

Although we work to process and ship orders within the stated timeframes, delays can occasionally occur.

If your order is delayed, please check your tracking information first.

If your order appears significantly delayed, please contact us with your order number and tracking information.

We will review the available shipping information and assist where reasonably possible.

A shipping delay does not automatically qualify an order for cancellation or refund. Any eligible cancellation or refund request will be handled in accordance with our Return & Refund Policy.

Lost Packages

If your tracking information indicates that a package may be lost or has stopped moving, please contact us with your order number and tracking information.

We will review the available information and, where reasonably possible, work with the applicable carrier or shipping partner to help resolve the issue.

Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please first check:

Your front door or usual delivery location
Your mailbox, garage, or other designated delivery locations
With household members
With neighbors
With building management, where applicable

You may also review the carrier's delivery details or contact the carrier directly.

If you still cannot locate your package, contact Petlivate with your order number and tracking information so we can review the situation and assist where reasonably possible.

Multiple Packages

If your order contains multiple products, items may be shipped separately depending on product availability or shipping arrangements.

As a result, you may receive multiple packages and separate tracking information for the same order.

Please allow the remaining items to arrive within the applicable estimated delivery timeframe before assuming that an item is missing.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: support@petlivate.com
Phone: +1 650-442-5976

We will make reasonable efforts to accommodate your request before the order is processed or shipped.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

If an order has already shipped, you may request a return after delivery if the order qualifies under our Return & Refund Policy.

Refused or Undeliverable Packages

A package may be returned to the sender or fulfillment location because of:

An incorrect or incomplete address
Refusal of delivery
Failed delivery attempts
Recipient-related delivery issues
Other circumstances that prevent successful delivery

If a package is returned for a reason caused by incorrect or incomplete information provided by the customer, additional shipping or reshipment costs may apply.

Please contact Petlivate if your package becomes undeliverable so we can review the available options.

Shipping Confirmation and Order Communications

We may send order-related communications, including:

Order confirmation
Shipping confirmation
Tracking information
Delivery updates
Other messages related to your purchase

Please make sure the email address provided during checkout is accurate so you can receive important order information.

Shipping and Returns

Shipping and returns are governed by separate policies.

For information about return eligibility, return requests, return shipping costs, damaged or incorrect products, refunds, exchanges, and cancellation-related refunds, please review our Return & Refund Policy.

Please do not send a return to Petlivate's business address or any shipping or fulfillment location unless Petlivate has provided specific return instructions for your order.

Business Contact Address

Petlivate
8375 Sultana Ave
Fontana, CA 92335
United States

This is our business contact address and is not necessarily the shipping origin or return address for your order.

For returns, please contact Petlivate first and follow the specific return instructions and return address provided for your order.

Need Help With Your Order?

If you have a question about shipping or the status of your order, please contact us: