Privacy Policy

At Petlivate, we respect your privacy and are committed to handling your personal information responsibly.

Petlivate operates this online store and website, including the related information, content, features, tools, products, and services available through Petlivate.com (collectively, the “Services”).

Petlivate is powered by Shopify, which provides the technology and infrastructure that help us operate our store, including storefront functionality, checkout, order processing, security, and related services.

This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit or use our Services, place an order, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with Petlivate.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how your personal information may be handled as described here.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control for those privacy-related matters.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information.

Contact Information

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Financial and Payment Information

Depending on how you pay, payment providers may process information such as:

  • Credit or debit card information
  • Financial account information
  • Transaction details
  • Form of payment
  • Payment confirmation
  • Other information necessary to authorize or complete a payment

Payment information is generally processed through the applicable payment provider or payment service used at checkout.

Account Information

If you create an account, we may process information such as:

  • Username
  • Password or authentication information
  • Preferences
  • Account settings

Transaction Information

This may include information about:

  • Products you view
  • Products you add to your cart
  • Products you purchase
  • Products you return, exchange, or cancel
  • Wishlist activity, where applicable
  • Past transactions
  • Order details

Communications

When you communicate with us, we may collect the information you provide, including information contained in:

  • Customer support inquiries
  • Emails
  • Messages
  • Reviews
  • Feedback
  • Other communications

Device Information

When you access or use our Services, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network connection information
  • Other device identifiers

Usage Information

We may collect information about how you interact with and navigate our Services, including:

  • Pages visited
  • Products viewed
  • Website interactions
  • Date and time of activity
  • Referring website
  • Other usage and technical information

Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

  • Create an account
  • Place an order
  • Visit or use our Services
  • Contact us
  • Subscribe to communications
  • Submit a review or other content
  • Otherwise provide information to us

Automatically Through Our Services

Certain information may be collected automatically from your device when you use our Services, including through cookies and similar technologies.

From Service Providers

We may receive information from service providers that help us operate our store, provide technology, process transactions, support customers, fulfill orders, or perform other business functions.

From Partners or Other Third Parties

We may receive information from business partners or other third parties where permitted by applicable law and where reasonably necessary for our Services or business operations.

How We Use Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.

Providing, Maintaining, and Improving Our Services

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Handle returns, refunds, and exchanges
  • Maintain customer accounts
  • Remember preferences and shopping activity
  • Provide customer support
  • Send order and account notifications
  • Enable customer reviews, where applicable
  • Provide a more relevant and personalized shopping experience
  • Recommend products or content related to your activity
  • Improve our website, Services, products, and customer experience

Marketing and Advertising

Where permitted by applicable law and consistent with your choices, we may use personal information to:

  • Send marketing and promotional communications
  • Send product updates and special offers
  • Measure marketing performance
  • Show advertising for our products or services
  • Personalize advertising or marketing
  • Understand activity across our Services and other websites or platforms

Depending on the services we use, advertising and marketing providers may process information about your activity for these purposes.

Security and Fraud Prevention

We may use personal information to:

  • Secure our Services
  • Verify transactions
  • Detect and prevent fraud
  • Investigate unauthorized, illegal, unsafe, or malicious activity
  • Protect customers and our business
  • Maintain the security and integrity of our Services

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with others.

Communicating With You

We may use your personal information to:

  • Respond to questions
  • Provide customer support
  • Communicate about your orders
  • Provide shipping and delivery updates
  • Respond to return or refund requests
  • Maintain our relationship with you

Legal and Compliance Purposes

We may use personal information to:

  • Comply with applicable laws
  • Respond to valid legal requests
  • Respond to law-enforcement or government requests
  • Resolve or participate in disputes or legal proceedings
  • Investigate potential violations of our Terms or policies
  • Protect our rights, customers, business, and property

Shopify

Petlivate is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our store, including storefront functionality, checkout, order processing, security, and related Services.

Information submitted through our store may be transmitted to and processed by Shopify and service providers working with Shopify or Petlivate.

Shopify may also process certain information according to its own privacy policies and applicable laws.

Shopify provides merchants with customer privacy tools, including privacy policy settings, cookie banners, data-sharing opt-out features, and related controls. These settings can vary by region and may depend on the features and services enabled in a store.

For more information about Shopify’s privacy practices and customer rights, please review the Shopify Consumer Privacy Policy.

Shopify Enhanced Services and Network Intelligence

Depending on the settings and features enabled for our store, Shopify may process information about customer interactions with our store, Shopify, and other merchants to provide certain enhanced features and services.

These services may help Shopify and merchants with functions such as personalization, store performance, analytics, and advertising-related features.

Where Shopify Network Intelligence or applicable Enhanced Services are enabled, Shopify may process relevant information in accordance with its applicable terms, privacy documentation, and legal requirements.

Customers may have certain rights and privacy choices regarding Shopify’s processing for these purposes depending on where they live and applicable law.

Payments

Payments made through Petlivate.com are processed through the payment services available through our Shopify checkout.

Depending on the payment method you select, the applicable payment provider may collect and process information necessary to:

  • Authorize your payment
  • Complete your transaction
  • Prevent fraud
  • Maintain security
  • Comply with applicable legal requirements

Payment providers may process information according to their own privacy policies and applicable laws.

Shipping and Order Fulfillment

To process and deliver your order, we may share information reasonably necessary with:

  • Shipping providers
  • Delivery providers
  • Fulfillment partners
  • Logistics providers
  • Other service providers involved in completing your order

This may include:

  • Name
  • Shipping address
  • Phone number or email address, where necessary
  • Order details

We aim to provide only the information reasonably necessary for the relevant service.

Cookies and Similar Technologies

Petlivate, Shopify, and certain service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

  • Shopping cart functionality
  • Website preferences
  • Security
  • Website performance
  • Analytics
  • Understanding how visitors use our store
  • Measuring marketing performance
  • Advertising
  • Personalization, where applicable

Depending on your location and applicable law, certain cookies or tracking technologies may require your consent.

You may be able to manage certain cookie preferences through your browser settings or through privacy and cookie tools made available on our website.

Disabling certain cookies or similar technologies may affect website functionality.

Shopify provides configurable customer privacy tools, including cookie-banner and consent-related settings, which may be managed by region.

Analytics and Advertising

Petlivate may use third-party analytics, advertising, marketing, or social-media technologies to understand website activity, improve our Services, measure advertising performance, and provide more relevant marketing.

Depending on the services used, these technologies may process information such as:

  • IP address
  • Device and browser information
  • Pages and products viewed
  • Website interactions
  • Purchase or conversion information
  • Cookie or advertising identifiers
  • Other information permitted by the applicable platform and law

The specific services we use may change over time.

Where required by applicable law, we provide applicable consent mechanisms and privacy choices.

Marketing Communications

If you choose to receive marketing communications from Petlivate, we may use your email address or other contact information to send:

  • Promotional offers
  • Product updates
  • New product announcements
  • Special offers
  • Other marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in our emails.

Even if you opt out of marketing communications, we may still send necessary non-promotional messages, including:

  • Order confirmations
  • Shipping updates
  • Delivery information
  • Refund information
  • Account-related communications
  • Responses to customer inquiries
  • Other service-related messages

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These may include:

  • Shopify and Shopify-related service providers
  • Payment processors and payment providers
  • Shipping and delivery providers
  • Fulfillment and logistics providers
  • Technology and hosting providers
  • Customer support providers
  • Analytics providers
  • Marketing and advertising providers, where applicable
  • Fraud prevention and security providers
  • Professional advisers
  • Government authorities or other parties when required or permitted by law

We aim to limit the information shared to what is reasonably necessary for the relevant business purpose.

Third-party service providers may process personal information according to their own privacy policies and applicable laws.

Sale, Sharing, and Targeted Advertising

Petlivate does not sell personal information to third parties for money as part of our normal business practice.

However, certain advertising, analytics, personalization, or similar technologies may involve disclosures or processing that could be considered “sharing,” “sale,” or “targeted advertising” under certain privacy laws.

Depending on where you live and the laws that apply to you, you may have the right to opt out of certain:

  • Sale of personal information
  • Sharing of personal information
  • Targeted advertising
  • Other regulated forms of data processing

Where applicable, Petlivate will provide the privacy controls or opt-out mechanisms required by law.

Global Privacy Control

Where required by applicable law, Petlivate will recognize qualifying privacy preference signals, including Global Privacy Control (GPC), for applicable opt-out requests.

Depending on your location and the privacy settings available on our website, a qualifying GPC signal may be treated as a request to opt out of certain sale, sharing, or targeted advertising activities.

Shopify provides support for privacy preference signals and data-sharing opt-out mechanisms in applicable circumstances.

To learn more about Global Privacy Control, visit Global Privacy Control.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights:

Right to Access / Know

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Portability

You may have the right to receive certain personal information in a portable format or request that it be transferred to another party, subject to applicable law.

Right to Opt Out

Depending on where you live, you may have the right to opt out of certain sale, sharing, targeted advertising, or other regulated processing activities.

Marketing Preferences

You may opt out of promotional email communications at any time by using the unsubscribe option provided in our emails.

These rights are not absolute and may be subject to legal exceptions, limitations, identity verification, or other requirements.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended.

Depending on the circumstances and applicable law, these rights may include:

  • The right to know or access personal information
  • The right to correct inaccurate personal information
  • The right to request deletion of certain personal information
  • The right to data portability
  • The right to opt out of certain sale or sharing of personal information
  • The right to opt out of certain targeted advertising
  • Other rights provided under applicable California law

We will not discriminate against you for exercising privacy rights available to you under applicable law.

California privacy requirements can include disclosures regarding categories of information collected, purposes of collection, retention, sale or sharing, and applicable opt-out rights.

Other U.S. State Privacy Rights

Certain U.S. states provide residents with additional privacy rights.

Depending on the state and the circumstances, these rights may include:

  • Access
  • Correction
  • Deletion
  • Data portability
  • Opting out of certain targeted advertising
  • Opting out of certain sale or sharing activities
  • Other rights provided by applicable state law

The rights available to you depend on your location and the laws that apply to you.

Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information below so we can review the situation and take appropriate action.

As of the Last Updated date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age where such activity is prohibited by applicable law.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no security measure is perfect or completely impenetrable, and no method of transmitting information over the internet can be guaranteed to be completely secure.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary for purposes such as:

  • Providing our Services
  • Completing transactions
  • Maintaining accounts
  • Maintaining business and transaction records
  • Providing customer support
  • Resolving disputes
  • Preventing fraud
  • Complying with legal, tax, accounting, and regulatory obligations
  • Enforcing our agreements and policies

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and legitimate business needs.

International Data Processing

Petlivate and the service providers we use may process, transfer, or store personal information outside the country where you live.

Depending on the service provider and applicable law, your personal information may be processed in countries with privacy laws different from those in your jurisdiction.

Where required by applicable law, appropriate safeguards will be used for international transfers.

For transfers from the European Economic Area or the United Kingdom, applicable recognized transfer mechanisms may be used where required, such as Standard Contractual Clauses or applicable equivalent safeguards.

Third-Party Websites and Links

Our Services may contain links to third-party websites, platforms, applications, or services.

If you follow a link to a third-party website or use a third-party service, that third party’s privacy policy, security practices, and terms may apply.

Petlivate does not control and is not responsible for the privacy, security, content, or practices of third-party websites and services that we do not operate or control.

Information you share on public or semi-public third-party platforms may be viewable by others and may be used by those platforms according to their own policies.

Complaints and Appeals

If you have concerns or complaints about how Petlivate processes your personal information, please contact us using the information below.

Depending on where you live and applicable law, you may have the right to appeal certain privacy decisions or submit a complaint to a relevant privacy or data-protection authority.

How to Exercise Your Privacy Rights

If you have questions about this Privacy Policy or would like to exercise a privacy right available to you, please contact us:

Petlivate
Email: support@petlivate.com
Phone: +1 650-442-5976
Address: 8375 Sultana Ave, Fontana, CA 92335, United States

Please provide enough information for us to understand and process your request.

For certain privacy requests, we may need to verify your identity before processing the request.

Where permitted or required by applicable law, you may also use Shopify’s privacy tools for requests relating to Shopify’s own processing of personal information:

Shopify Privacy Portal

We will respond to qualifying requests within the time required by applicable law.

Changes to This Privacy Policy

Petlivate may update this Privacy Policy from time to time to reflect changes to our business, technology, Services, third-party providers, legal requirements, or privacy practices.

When changes are made, we will update the Last Updated date and publish the revised Privacy Policy on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how Petlivate handles personal information.

Contact Us

If you have questions about this Privacy Policy or Petlivate’s privacy practices, please contact us:

Petlivate
Email: support@petlivate.com
Phone: +1 650-442-5976
Address: 8375 Sultana Ave, Fontana, CA 92335, United States